Welcome to neoStitches.com


Terms and Conditions

Welcome to neoStitches.com website (the “Site”). Your use of our service is subject to your acceptance of and compliance with the following terms and conditions (“terms”).  

Use of the Site

neoStitches.com provides a service through the Site that enables users to purchase various merchandise. The sale/purchase of products shall be additionally governed by specific policies of sale, like return policy, and all of which are incorporated here by reference. In addition, these terms and policies may be further supplemented by product specific conditions, which may be displayed on the webpage of that product.

Intellectual Property Rights/User Conduct and Rules

Unless otherwise indicated or anything contained to the contrary, and so expressly mentioned, neoStitches.com owns all Intellectual Property Rights to and into this site, whether registered or unregistered databases, text, content, photos, icons, hyperlinks, sound, and their selection/ arrangement. You agree that you shall not use, reproduce or distribute any content from the Site belonging to neoStitches.com without obtaining authorization from us, or the ‘neoStitches.com’ name being stated as the source.

User Warranty and Representation

The user guarantees, warrants, and certifies that you are the owner of the content which you submit and that the content does not infringe upon the intellectual property rights or other rights of others. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes.

Product Description/Exactness Not Guaranteed

We provide product description that is as accurate as possible. However, we do not warrant that product description or other content of this site is 100% accurate, complete, or error-free. neoStitches hereby disclaims any guarantees of exactness as to the finish and appearance of the final product as ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through the Site may not meet your expectations. Alterations to certain aspects of your order such as the size, color etc. may be required or not. We may request that you accept a production alteration if your expectations were not met.

Orders, Acceptance and Pricing

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, at our own discretion, and choose to either cancel your order or contact you to notify you of such errors regardless of whether the order has been confirmed or you have been charged.

Exchange & Returns

If you are not completely satisfied with your purchase due to sizing issues or damage product, contact customer service on receiving the product to make a complain. You will find all relevant contact details in our Contact Us column. You will be refunded if you have made payments already. 


You agree to indemnify and hold us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including legal fees, related to your breach of these Terms and Conditions.

If you are dissatisfied with the Site or with any terms or policies in operating the Site, your sole and exclusive remedy is to discontinue using the Site. Also, we may, without prior notice to you, immediately terminate your use of the Site if we believe, in our absolute discretion, that you have violated or unethically exploited any term of these Terms. Upon any termination, we shall immediately revoke all account identification issued to you and deny your access to and use of this Site.

Report Abuse

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Also responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with these terms. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to hello@neostitches.com